Sustaining Smart Grid Value: Tapping into Customer Energy Management (CEM) Benefits

Yesterday, I attended the 2014 Clean Energy Challenge, an annual clean energy competition hosted by the Clean Energy Trust. The audience and judges were treated to 15 student and start-up Midwest cleantech companies that were vying for $500,000 in prizes. Not surprising, two of the companies centered around utility customer usage feedback: MeterHero is a Milwaukee-based early stage start-up...

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Building Loyalty One Customer Experience At A Time – Part II

Other brands could learn a lot from the customer engagement DirecTV exhibited during their difficult and challenging outage of the Viacom programming a few weeks ago (see Part I of this post). They have created a loyal following of “Raving Fans” due to their commitment to Customer Engagement, providing a reliable product and high quality programming at a reasonable (though not the...

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Chicago, IL 60606
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