Blog Series: Business Relationship Management – Part 3

Blog Series: Business Relationship Management – Part 3

BRM as a Role While each utility has different needs and means, building an analytics Center of Excellence (CoE) can start with a small team. This team can tackle the “what if”, “it would be nice if”, and “what we really need”. This is the third and final piece of a three-part blog series explaining how the Business Relationship Management (BRM) framework provides value when executed as...

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How Business and IT Benefit From A Network Monitoring System

Network Monitoring Systems (NMS) are powerful platforms that can deliver monitoring services at many levels if implemented correctly – potentially providing a competitive edge. IT and business leadership often expect to get some sort of silver-bullet when implementing these platforms that will enable uninterrupted service and performance to its end users and customers, alike.…

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Loyalty and the Customer Experience for Insurance Consumers

At West Monroe Partners, we define the Customer Experience as the sum of a customer’s interactions with a company across all of its touch-points – including agents, channels, systems, products, and services – and the resulting perceptions about the brand. Research within the Insurance Industry has shown that a policyholder’s perception of an insurance company is developed as a result of their...

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Emerging BI applications easily enable data discovery and visualization on any device

If you’ve been happily working in Microsoft SQL and Excel for your business intelligence and reporting solutions, you may not have had much motivation to look at the offerings outside of the Microsoft stack. But if you find that not everyone wants to work in Excel, or that Reporting Services and Power BI (including Power View) disappoints when it comes to rich visualizations or ease of use...

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The “5 Keys” to Master Data Management

The “5 Keys” to Master Data Management

This post is the seventh in my “5 Keys” series covering the core principles of data management.  Check out the others: 1 – Introduction to the “5 Keys” Series 2 – The “5 Keys” to Data Governance 3 – The “5 Keys” to Data Architecture Management 4 – The “5 Keys” to Data Development 5 – The “5 Keys” to Database Operations Management 6 – The “5 Keys”...

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The “5 Keys” to Data Security Management

This post is the sixth in my “5 Keys” series, covering the core principles of data management.  Check out the others: 1 – Introduction to the “5 Keys” Series 2 – The “5 Keys” to Data Governance 3 – The “5 Keys” to Data Architecture Management 4 – The “5 Keys” to Data Development 5 – The “5 Keys” to Database Operations Management This time we are looking at data...

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The “5 Keys” to Database Operations Management

The “5 Keys” to Database Operations Management

This post is the fifth in my “5 Keys” to EIM series, covering the core principles of data management.  Please check out the others: 1 – Introduction to the “5 Keys” Series 2 – The “5 Keys” to Data Governance 3 – The “5 Keys” to Data Architecture Management 4 – The “5 Keys” to Data Development This time I’m looking at database operations management. …

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The “5 Keys” to Data Development

This post is the fourth in my “5 Keys” to EIM series, covering the core principles of enterprise information management (EIM).  Please check out the others: 1 – Introduction to the “5 Keys” Series 2 – The “5 Keys” to Data Governance 3 – The “5 Keys” to Data Architecture Management This time we are looking at data development, which is where many of today’s distinguished data...

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The “5 Keys” to Data Architecture Management

This post is the third in my “5 Keys” to EIM series, covering the core principles of enterprise information management (EIM): 1 – Introduction to the “5 Keys” Series 2 – The “5 Keys” to Data Governance Today we’re looking at data architecture management – simply defined as “most of what needs to be done before getting started.”  This includes developing a data model, planning out databases and...

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The “5 Keys” to Data Governance

In my last post, I introduced the “5 Keys” series, covering all of the core principles of enterprise information management (EIM). Today we introduce the first EIM discipline you should think about: data governance. The remaining EIM disciplines can be addressed in any order (as long as you keep balance), but data governance is a little different not just because it sits in the middle, but...

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