Uncommon Sense: Begin with the End in Mind

Uncommon Sense: Begin with the End in Mind

This is the first blog in a series I’m writing called Uncommon Sense: Practical Advice to Creating Value, targeted to those with a stake in creating value in companies. Most of the concepts apply to all industries and types of companies. I hope you enjoy reading it and find some insight in doing so.…

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Target Operating Model Design: How and Why to Prepare Your Bank for Your Next Acquisition

Target Operating Model Design: How and Why to Prepare Your Bank for Your Next Acquisition

Integrating two banks can a time-consuming, expensive, and demanding process, which is why it’s important to plan early and comprehensively. It’s common for banks to experience missteps leading up to and following an integration, which can result in poor experiences for customers and employees – at worst, resulting in unwanted attrition of customers and employees.…

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Meet Your New (Digital) Co-Worker

Meet Your New (Digital) Co-Worker

What Evolutionary Psychology Teaches Us About Robotic Process Automation Modern humans have evolved immensely from our ancient ancestral roots, though some primal features still exist. The appendix and our hypothalamus stress responses (think “fight-or-flight”) are two such examples. While the appendix [mostly] doesn’t interfere with our daily lives, how we respond to stress and our tendency...

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Five Reasons to Consider Getting a New Credit Card

Five Reasons to Consider Getting a New Credit Card

As a member of the West Monroe Payments Practice, I work with our clients to help them develop payments strategies, products, and partnerships.  As both a professional and a consumer, I am frequently asked about credit card rewards, features, usage best practices, technologies, and more.  Over a series of blog posts, I will examine several of these topics in more depth.…

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Robotic Process Automation: Beyond the Myth

Robotic Process Automation: Beyond the Myth

The hype surrounding robotic process automation (RPA) continues to grow. It has many people imagining robots along an assembly line, packaging product to be delivered by drones in a matter of minutes. But the reality is that robotic process automation is the next technology automation tool designed to drive better operational efficiency, improve customer experience, and increase employee...

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Artificial Intelligence In the Banking Industry

Artificial Intelligence In the Banking Industry

Over the past year I have become increasingly interested in artificial intelligence (AI), in part because I try to stay abreast of fintech and in part due to my curiosity of how the general public welcomes or shirks such a radical technology shift. While I have not yet adopted a Google Home device nor Amazon’s Alexa (these would terrify my dogs..it’s not for lack of want), I think it is safe...

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Financial Services Salesforce.com Solutions: Pricing Desk in the Cloud

In a previous blog, “Customizing Salesforce.com for Better Business Results,” I described a customized Salesforce solution configured for a financial services organization to help realize the greatest possible return from its Salesforce.com investment. After seeing the initial value the platform delivered for its business, the institution wanted to expand its use of Salesforce.com to solve...

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