Breaking Down and Generating Accurate Customer Service Time

Breaking Down and Generating Accurate Customer Service Time

With increasing competition from online retailers and delivery services, many brick and mortar retailers are facing challenges growing the physical and store portion of their business. Their challenges include: Limited merchandise Convenience of having product delivered Lower prices available online In order to maximize value from stores, retailers need to focus on customer service.…

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Harness Your Customer’s Voice for Product (Re)Design

Utilize voice of the customer (VoC) to drive customer feedback insights into action   “I wish I could zoom in on this photo.” “I want to be able save this article to read later.” “I hate that I can’t access this site easily on my phone when I’m commuting.” “It’s more important to me to be able to find what I’m looking for – fast.” “It’s such a pain to enter my payment information each...

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Phone: 312-602-4000
222 W. Adams
Chicago, IL 60606
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