Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

  I recently attended a chatbot meet-up put on by Delta Dental of Washington, featuring Lili Cheng, Corporate Vice President of the Microsoft AI and Research division, who spoke about AI and conversational interfaces. Conversational interfaces, such as chatbots and voice assistants, are a hot topic right now, and we’re seeing many of our clients trying to wrap their head around these...

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Deciding What to Insource or Outsource in Your Hospital Technology Strategy

Deciding What to Insource or Outsource in Your Hospital Technology Strategy

Insourcing versus Outsourcing in Health System IT Strategies The growth rate in hospital IT spend has outpaced growth rates in overall healthcare costs by as much as five times between 2007 and 2015, according to our analysis. Much of the IT spend during that time was dedicated to massive investments in electronic health record (EHR) implementations.…

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Making Healthcare Data Consumer Friendly: Chatting with Andrew Miller of Cambia Health Solutions

Making Healthcare Data Consumer Friendly: Chatting with Andrew Miller of Cambia Health Solutions

One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…

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5 Thoughts on the CVS-Aetna Deal – From a Technology Integration Perspective

5 Thoughts on the CVS-Aetna Deal – From a Technology Integration Perspective

On Monday, pharmacy retailer CVS announced it is acquiring the health payer Aetna in a $69 billion deal. The unorthodox merger is raising many questions in the healthcare industry and M&A circles. Since every day West Monroe’s M&A practice helps merging companies understand their technology “to-do list” pre- and post-merger, we have several thoughts on what lies ahead for the new...

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Revolutionizing healthcare through technology: Talking with Cathy Johnson of Providence Health & Services

Revolutionizing healthcare through technology: Talking with Cathy Johnson of Providence Health & Services

One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…

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Four Ways Healthcare Organizations Can Embrace Virtual Assistant Technology

Four Ways Healthcare Organizations Can Embrace Virtual Assistant Technology

Virtual assistant technology is primed to improve interactions across the healthcare industry; make sure your organization is ready to capitalize. Virtual assistants are poised to transform the way people interact with information. The technology uses conversation-like exchanges to streamline everyday tasks and inquiries, and it is only going to become more prevalent: Amazon’s Echo was the...

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Under a New Administration, Payers Must Operationalize for Change

Under a New Administration, Payers Must Operationalize for Change

Current State In March 2017, the Trump Administration proposed The American Health Care Act to repeal and replace the Affordable Care Act (ACA) and give Americans access to ‘truly affordable, quality health coverage.’ The proposed legislation was ultimately not presented for House vote, however, the Trump Administration remains committed to repealing the ACA and working with bipartisan...

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Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Apple created a new series of healthcare application development frameworks in early 2016. The new open-source frameworks, CareKit and ResearchKit, provide a standard platform that enables developers to build medically-focused research and care apps with built-in features related to end-to-end data encryption, privacy, and standardized data sharing. CareKit allows users to track their...

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M&A in Pharmaceuticals and Medical Devices: How to Stop Value Leakage

M&A in Pharmaceuticals and Medical Devices: How to Stop Value Leakage

Most pharmaceutical executives would argue that M&A is critical to drive shareholder value. Transactions can help realize new discovery capabilities, procure new compounds to strengthen stagnant drug development pipelines, or save money, all of which can create a competitive advantage in the market.  The numbers speak for themselves. In 2015, healthcare M&A increased 66%, reaching a...

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