Fax? Isn’t that technology extinct?

For years, I have been hearing this from everyone around me. Business and IT organizations saw the predictions that faxing would die (almost instantly when email gained popularity) and most companies did not invest in a dying technology. Why would they? A few years ago, in the early 2000s, I worked for a corporate Fortune 50 IT organization that was not investing in the technology despite the...

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What Medical Teams Can Learn From Lollapalooza

Every summer, music festivals and other production events bring priceless memories and life changing experiences to millions of attendees. These events (Taste of Chicago, Lollapalooza, etc.) are not only a good time, but also a great display of coordination, regulatory compliance, dynamic teams, and effective use of talented individuals with special social and technical skills.…

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Although Lagging, Healthcare e-Commerce Maturing

People are buying online, now more than ever.   An eMarket report estimated that e-Commerce sales were near $1.5 trillion in 2014. The combination of rising online purchasing confidence and passing of the Affordable Care Act (ACA) has created a foundation for a maturing landscape of healthcare e-Commerce. As a method of adaptation, and to help facilitate purchasing processing, many industries...

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Fitness Tracking: Healthcare’s Best Friend

At the start of January, most people subscribed to the common mantra: New Year, New You. But, now that the month is winding down, how many are still sticking to their goals – be it weight loss, general fitness, or just eating a bit healthier? As a provider or payer, how can you to bolster support and keep your population’s momentum going through the remainder of the year?…

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Open Enrollment: Take Two

Members of the Obama Administration were likely holding their breath recently as they braced for the 2015 open enrollment period to begin on November 15th. Last year’s launch of Healthcare.gov began with the site collapsing on the first day and only six people successfully purchasing an insurance plan. This year’s open enrollment period got off to a better start with 100,000 people...

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Transform your Retail Pharmacy through Process Innovation

Why should you invest, innovate and launch a new store concept for your pharmacies? There are many factors. Typically, a total redesign for a store happens once every few decades. So, when is the right time to do this time and cost intensive investment? Often, it is dictated by external signals – regulations, competitors, customer expectations, new offers in the market or the desire to...

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Meaningful Analytics – Using Business Intelligence to Decrease Healthcare Costs

On the surface, the recent statement from the Center for Medicare and Medicaid Services (CMS) concerning the prevention of $210 million in fraud over the last two years (1) appears to be a good thing. Yet, aside from giving the government a pat on the back for its auditing skills, the news is overshadowed by the National Institute of Health Care Management Foundation’s (NIHCMF) recent...

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How Delta Dental of Missouri used the power of the cloud to engage and grow their direct to consumer sales

Addressing the rapidly growing individual health insurance market is one of the single biggest challenges—and opportunities—health plans face today. Reforms such as the Affordable Care Act in the US has catalyzed an unprecedented spike in demand for consumer health insurance products. How can your health plan adapt quickly to not only meet this new demand, but differentiate itself from the...

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HIPAA audits are coming

Healthcare organizations who may have been hibernating this winter received a gentle wakeup call quickly followed by a not-so-gentle one this past Monday.  After a quick re-tooling following a pilot program, it appears that the Department of Health and Human Services’ (HHS) Office for Civil Rights (OCR) is preparing to kick off its official HIPAA compliance audit program very soon. …

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CAQH my COB ASAP

This week saw significant healthcare news out of Washington D.C. as the CAQH (Council for Affordable Quality Healthcare) and several major health plans released a new coordination of benefits (COB) registry called COB Smart, aimed at enabling providers and health plans to identify individuals with multiple forms of coverage before care is delivered.…

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Hits Keep on Coming: High Availability & Disaster Recovery at Healthcare.gov

When it comes to the IT challenges of the new Healthcare.gov Healthcare Exchange, the hits keep on coming.  Over the weekend, the healthcare.gov hosting vendor, Terremark (a subsidiary of Verizon), “experienced a failure in a networking component” and the attempted fix crashed the system.  The failure is in the “Data Services Hub,” which connects the exchange to other...

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222 W. Adams
Chicago, IL 60606
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