Healthcare.gov: A Flawed Rollout but a Familiar Story

Tuesday morning on my way to the office, I saw this headline at the top of the front page of the Wall Street Journal: “Obama Admits Health Website Flaws“. If you read the article or scan related news about Healthcare.gov, you’ll notice a variety of reported issues. One sentence stood out as a personal reminder of some painful experiences: “the decision to require all...

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From Cars to Hospitals: Lean Processes in Healthcare

During one of my first consulting engagements, my client had a penchant for veering off topic.  So naturally when she brought up her black belt in Lean Six Sigma, I assumed she was about to share her interests in martial arts.   During my time in the hospital as a medical student and surgical resident, I had never heard of Lean processes, let alone Lean Six Sigma. …

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Bitter Pill Indeed – Answering with a Call to Action

This month Time Magazine published their longest article in the magazine’s history – ~27,000 characters.  I downloaded it from their site and printed it out (double sided of course) and it was 30 pages:  “Bitter Pill:  Why Medical Bills Are Killing Us” written by Steven Brill.  I haven’t read an article on the landscape of healthcare that has been this thought...

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Merge, Acquire, then Repeat

With all of the statements that have been made about healthcare this year, one of the most compelling we’ve heard came from Aetna’s CEO, Mark Bertolini, during the HIMSS12 conference when he decisively proclaimed, “the end of insurance companies, the way we’ve run the business in the past, is here.” The activity we have seen recently in the area of Mergers and...

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