Access for the Underserved: The Role of Federally Qualified Health Centers in Minnesota

Access for the Underserved: The Role of Federally Qualified Health Centers in Minnesota

In August 2019, Neighborhood HealthSource (NHS), a Minneapolis-area Federally Qualified Health Center (FQHC), announced its acquisition of North Metro Pediatrics (NMP). The move expands their presence into Minneapolis’ Northern suburbs. NHS, like FQHCs around the country, serves an important function: providing affordable access to healthcare for underserved communities. NHS started in 1971 by...

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Healthcare Update Forum 2019: Minnesota Needs to Lead Industry Change

Healthcare Update Forum 2019: Minnesota Needs to Lead Industry Change

  Acknowledging the cyclical and self-perpetuated problems in healthcare is not new, but the panelists made very specific calls-to-action, challenging the Minnesota healthcare industry to take the next step and solve them. Based on what we heard at the conference, we think Minnesota can be a driver of positive change for the rest of the country to follow.…

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Does your E-Commerce site make the right first impression?

The Affordable Care Act is prompting the insurance industry to engage customers using digital means.  The market is responding with E-Commerce sites that collect enrollment and payment information, in hopes of selling new products to individuals and their families.  Conduct just a few minutes of online research and you will find a range of site designs with varying degrees of branding...

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E-Commerce Solutions for the Individual Market

The Affordable Care Act created a renewed emphasis on a previously underserved segment of the insurance industry: the individual market.  Since its passage, insurance companies have been challenged to engage individual customers, while controlling (if not reducing) overhead costs.  The difficult part of this call to action is that individuals have unique needs when it comes to buying insurance...

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Open Enrollment: Take Two

Members of the Obama Administration were likely holding their breath recently as they braced for the 2015 open enrollment period to begin on November 15th. Last year’s launch of Healthcare.gov began with the site collapsing on the first day and only six people successfully purchasing an insurance plan. This year’s open enrollment period got off to a better start with 100,000 people...

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Hits Keep on Coming: High Availability & Disaster Recovery at Healthcare.gov

When it comes to the IT challenges of the new Healthcare.gov Healthcare Exchange, the hits keep on coming.  Over the weekend, the healthcare.gov hosting vendor, Terremark (a subsidiary of Verizon), “experienced a failure in a networking component” and the attempted fix crashed the system.  The failure is in the “Data Services Hub,” which connects the exchange to other...

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From Cars to Hospitals: Lean Processes in Healthcare

During one of my first consulting engagements, my client had a penchant for veering off topic.  So naturally when she brought up her black belt in Lean Six Sigma, I assumed she was about to share her interests in martial arts.   During my time in the hospital as a medical student and surgical resident, I had never heard of Lean processes, let alone Lean Six Sigma. …

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Bitter Pill Indeed – Answering with a Call to Action

This month Time Magazine published their longest article in the magazine’s history – ~27,000 characters.  I downloaded it from their site and printed it out (double sided of course) and it was 30 pages:  “Bitter Pill:  Why Medical Bills Are Killing Us” written by Steven Brill.  I haven’t read an article on the landscape of healthcare that has been this thought...

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2012 Election Results Reinforces Criticality of Customer Experience in Healthcare

With Tuesday’s election results one thing is clear: regardless of an individual’s political alignment and preference, the Patient Protection and Affordable Care Act (a.k.a. ObamaCare) is here to stay.  One direct area of impact is the continuation of the planning and implementation for government sponsored public health insurance exchanges.  Thus, health insurance in the U.S.…

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AHIP Institute 2012: Big Data, Wellness, and Consumerism Come up Big

Wow. AHIP: Institute 2012 was quite a ride. It was informative listening to Malcolm Gladwell and Atul Gawande speak about the pressing challenges in healthcare and hearing their unique perspectives on how to arrive at a solution beneficial to all.  Not to mention the sessions with Deepak Chopra, Paul Begala, and Ari Fleischer, which were inspirational and provided yet another perspective on...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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