Dreamforce 2019 Takeaways: 3 Ways to Improve Your Business in 2020

Dreamforce 2019 Takeaways: 3 Ways to Improve Your Business in 2020

Thousands of Salesforce community members converged in San Francisco last month for Dreamforce 2019. The weeklong event included several exciting announcements, influential speakers, impactful sessions, and insightful knowledge sharing among those in attendance. New partnerships with companies such as Microsoft, Tableau, Apple, and Amazon indicate major opportunities for organizations to...

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DEEPEN Customer Experience Transformation: Define and Envision, Part 1 of 3

DEEPEN Customer Experience Transformation: Define and Envision, Part 1 of 3

In this three-part blog series, we will be exploring organizational Customer Experience (CX) transformation. Successful multi-functional initiatives, like a CX transformation, require a strong, yet flexible framework –  one that can accommodate ambiguity and rapidly changing markets, but still provides structure to guide teams through ambiguity. At West Monroe Partners, our CX transformation...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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