How Will You Use The Next Big Thing?

We are currently living in a world surrounded by technology.  From our computers to our phones to our…wrist watches?  That’s right, technology is now wearable and it allows us to track our lives in ways we never thought possible.  Wearable technology like the Fitbit or the Up band is not the only place where we are seeing new breakthroughs; we can even find this evolution in our own...

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Fitness Tracking: Healthcare’s Best Friend

At the start of January, most people subscribed to the common mantra: New Year, New You. But, now that the month is winding down, how many are still sticking to their goals – be it weight loss, general fitness, or just eating a bit healthier? As a provider or payer, how can you to bolster support and keep your population’s momentum going through the remainder of the year?…

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“Insuring” a Positive Customer Experience in Your Claims Center

Like any other industry, technology is forcing insurance companies to change the way they do business. Specifically, it’s widely accepted that direct sales, via the internet and other mobile avenues, are diminishing the value of the agent distribution model.  A McKinsey report cited that in 2003, local insurance agents wrote 80% of new Private Passenger Autos (PPA), decreasing to 63% in...

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Opportunities for Efficiency in Homeowners Insurance Property Inspections

As an industry, Insurance is traditionally less progressive when it comes to technology and innovation. It is still common to see carriers using antiquated systems that lack enterprise data and functional integration capabilities. In fact, only recently have major Insurance carriers taken into consideration the fact that there is a steady shift of consumer preference to online channels.…

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What does it take to sell insurance to today’s modern family?

There’s no question that technology has changed the way many customers learn about and buy insurance products today. In some cases, traditional approaches remain effective. But it pays to understand distinct customer segments and tailor approaches for each. One way to examine the approaches an agent/broker may need to capture the attention of and appeal to today’s households is to look at the...

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Insurance: Trends in Differentiation and Potential Impacts

With insurance carriers, TPA’s and benefits advisory firms racing to differentiate themselves from the fierce competition for business and talent, there are many trends that shaping up in the industry. Being digital by default: Many firms are offering their employees, customers, clients web and mobile applications to provide both transactional and analytical information to assess risk...

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Independent Agents Should Use Physical Presence to Differentiate Themselves

Local agents have an advantage over regional/national brokers if they know how to leverage their physical closeness to their market. There’s no substitute for spending time with your existing or potential clients, or being able to establish and develop personal relationships. Where regional/national brokers sometimes fall short is the level of personalized experience they can offer their...

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Solvency II – Are you Ready?

Solvency II is the European insurance industry’s Y2K, with a host of vendors competing in the space.  Although insurance companies have been preparing for Solvency II for a couple of years, not all have made their decisions about the technology still needed to address all elements of the new regulation framework.…

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Managing the Customer Experience in the fast – paced competitive Property and Casualty Insurance Industry

In a fast-changing and increasingly competitive insurance marketplace, carriers must put the customer experience at the center of their business strategy in order to improve customer retention and position themselves for success. Property and casualty insurance carriers are facing rapid and pervasive changes in how they acquire, retain, and grow customer relationships.…

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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