Is your IT service provider a Vendor or Partner?

What kind of relationship do you have with your IT service providers?  Many organizations make the mistake of choosing an IT service vendor and not an IT service partner.  West Monroe Partners’ Performance Services strives to build partnerships, not just a contract driven support relationship. Service providers in the traditional sense have been vendors. …

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IT Service Management: Where data and customer experience meet

As West Monroe Partners continues to grow our Performance Services practice, an upgrade to our IT service management system was identified as an important differentiator to our offering.  After reviewing multiple systems, we ultimately settled on ServiceNow.  The tool’s built-in modules for managing various aspects of service delivery and the flexibility to customize workflows within the tool...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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