Blog Series: Business Relationship Management – Part 3

Blog Series: Business Relationship Management – Part 3

BRM as a Role While each utility has different needs and means, building an analytics Center of Excellence (CoE) can start with a small team. This team can tackle the “what if”, “it would be nice if”, and “what we really need”. This is the third and final piece of a three-part blog series explaining how the Business Relationship Management (BRM) framework provides value when executed as...

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Blog Series: Business Relationship Management – Part 2

Blog Series: Business Relationship Management – Part 2

BRM as a Discipline  This is the second of a three-part blog series explaining how Business Relationship Management (BRM) framework provides value as a discipline. As a discipline, the BRM framework embodies a set of competencies (i.e. knowledge, skills, behaviors) to foster productive, value producing relationships between an IT organization and the Business units they serve.…

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Preparing to Migrate to a Secure Cloud

Preparing to Migrate to a Secure Cloud

West Monroe Partners recently completed a nine-month effort to help a client migrate a large custom SaaS platform with regulatory requirements (PCI DSS v3.1, SSAE16). The engagement involved migrating on-premises systems to Microsoft Azure’s IaaS platform, and in the coming weeks, we’ll be detailing our methodology for designing and securing that environment in a series of blog...

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Partly Cloudy with a Chance of Compliance

Partly Cloudy with a Chance of Compliance

As advisors to our 100+ private equity clients who use M&A activity to provide positive returns to their investors, WMP helps establish platforms, processes, and technology that can enable rapid EBITDA growth. Within the world of M&A, carve-outs and divestitures are some of the most complex situations when it comes to quickly getting the newly acquired business on the right track...

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Performance Services: A combined distributed and centralized service desk can lead to better customer service

Businesses choose to outsource IT services for many reasons that range from quality to cost to focus.   The Performance Services (“managed services”) team at West Monroe Partners helps clients by outsourcing applications and infrastructure management.   A key component of our offering is our Service Desk which is our face to our client’s employees and in some cases, our client’s...

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How Business and IT Benefit From A Network Monitoring System

Network Monitoring Systems (NMS) are powerful platforms that can deliver monitoring services at many levels if implemented correctly – potentially providing a competitive edge. IT and business leadership often expect to get some sort of silver-bullet when implementing these platforms that will enable uninterrupted service and performance to its end users and customers, alike.…

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Getting Ready to Sell

You are considering selling your company – the business you’ve been nurturing for so many years. In today’s ultra competitive deal landscape with multiples at near record levels, it is important to be as prepared as possible for the sell process. Prepare your business for sale the same way you would prepare your house for sale – by taking care of red flags before you put your business (house)...

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IT outsourcing: It isn’t necessarily an all-or-nothing proposition

Giving up control of information technology (IT) to outsourcing is always a difficult decision—for a variety of reasons that include staff tenure, critical business support, innovation, perceived strategic value, and the uncertainty of having an outside party perform the work with the same quality or passion. As a result, the pendulum of IT outsourcing has been swinging back and forth over the...

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Agile – A Voyage of Discovery

Agile might just be the greatest innovation in software development methodology – ever. The benefits of being able to implement changes rapidly, with user involvement, with no design surprises. What’s not to like? Well, in highly complex, highly integrated and regulated environments, Agile presents some additional risk and can, when used in isolation, be responsible for furthering...

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