Poor Change Management Leads to Dropbox Dropping Services

Over the weekend a company many of us are familiar with landed on the front page for the wrong reasons again, this time likely due to insufficient internal IT policies and procedures.  Last Friday, Dropbox’s service went down, affecting some users for up to 2 days.  Dropbox announced in an excellent post-mortem write-up the outage was due to a bug in a routine server upgrade that was...

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Boots on the Ground, Head in the Cloud

I’ve been talking to you for the last couple of weeks, mostly about the cloud. Let’s face it: it’s been a bunch of technical mumbo-jumbo about infrastructure-as-a-service, five-nines of availability, and unplanned downtime. The cloud can’t possibly be yet another IT field consisting of nothing but buzzwords and acronyms, can it?…

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Internal Surveys: A Fast, Free BI Tool and 5 Simple Keys to Using Them Effectively

As evidenced by the proliferation of business intelligence tools and vendors, the pursuit of metrics and data is essentially ubiquitous to businesses of every size and industry.  Gartner predicts business intelligence software revenue will reach $13.8 Billion in 2013, climbing to over $17 Billion in 2016 (Source: CMS article citing Gartner).  Given the macro-level uncertainty...

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Striving for Cloud Nines

The mark of IT excellence for an enterprise has historically been the delivery of services at a “five-nine” level of availability, or 99.999%. At a high level, this equates to delivering services with only 5 minutes of downtime in a given year. Those who do not operate their IT services at five-nine availability are typically aspiring toward that level of service.…

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222 W. Adams
Chicago, IL 60606
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