Breaking Down and Generating Accurate Customer Service Time

Breaking Down and Generating Accurate Customer Service Time

With increasing competition from online retailers and delivery services, many brick and mortar retailers are facing challenges growing the physical and store portion of their business. Their challenges include: Limited merchandise Convenience of having product delivered Lower prices available online In order to maximize value from stores, retailers need to focus on customer service.…

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You want who to do what?

You want who to do what?

From our past experiences, we have witnessed insurance companies tackle tough problems from their “siloed” perspective.  They may have the best intentions, but forget to consider others in the value chain or even within their own company.  In other cases, they have only looked at an issue from one lens – the process perspective or the role perspective. …

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1 + 1 = 4: Pairing Lean and Customer Experience Tools to Double Your Impact

1 + 1 = 4: Pairing Lean and Customer Experience Tools to Double Your Impact

The term ‘evolution’ can be defined as the gradual development of something from a simple, to more complex form. This concept is especially true when applied to business management and strategy. Just as a snake sheds its skin to allow for continued growth, companies often shed their tools, paradigms, and methodologies in an effort to grow into faster, more agile organizations.…

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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