Four Guiding Questions to Determine if your Company is Ready to Invest in a Knowledge Management Strategy

Four Guiding Questions to Determine if your Company is Ready to Invest in a Knowledge Management Strategy

As executives seek to scale their business, there are dozens of critical systems, processes, and organizational structures that need to be evaluated in advance of significant growth. A critical piece often overlooked is the organization’s long-term strategy for process and procedure standardization, documentation, and storage, as well as the identification and distribution of best practices...

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What is Knowledge Management and Why Should My Company Care?

What is Knowledge Management and Why Should My Company Care?

Increasingly today, companies are in the business of applying knowledge to solve complex problems. As a result, executives in every industry rely heavily on the intellect of their employees and the established processes that carry their business. While this requires a highly skilled workforce, it also affords companies the opportunity to identify and adopt best practices, institutionalize the...

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Blog Series: Managing Grid Modernization Programs (Part 4)

Blog Series: Managing Grid Modernization Programs (Part 4)

The Drive to Completion As we discussed in our previous blog, a common element across any successful grid modernization effort is the careful and deliberate approach to forming teams by identifying “the right people, in the right seats on the bus.” Grid modernization is certainly not a sprint, and is a long journey that requires the right team with a common understanding of the program scope...

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Using Knowledge Management in Your Contact Center

Contact centers traditionally hold a reputation for being an organization’s “catch all,” receiving customer contacts that range from inquiries to requests to complaints.  Contact centers receive not only all types of customer contacts but must also support all departments within an organization, from product, to marketing, to logistics to billing. The wide variety of contacts and the...

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Chicago, IL 60606
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