How Business and IT Benefit From A Network Monitoring System

Network Monitoring Systems (NMS) are powerful platforms that can deliver monitoring services at many levels if implemented correctly – potentially providing a competitive edge. IT and business leadership often expect to get some sort of silver-bullet when implementing these platforms that will enable uninterrupted service and performance to its end users and customers, alike.…

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Four Things to Remember When Implementing a KPI Program for Utilities

“What gets measured gets done” has been attributed to Peter Drucker, Tom Peters, and Edward Deming. Regardless of who said it – it is correct – and metrics are the measures by which an organization assesses performance. An organization’s most important metrics are its Key Performance Indicators, or KPIs. Utilities, like any other business, utilize KPIs extensively. …

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