1 + 1 = 4: Pairing Lean and Customer Experience Tools to Double Your Impact

1 + 1 = 4: Pairing Lean and Customer Experience Tools to Double Your Impact

The term ‘evolution’ can be defined as the gradual development of something from a simple, to more complex form. This concept is especially true when applied to business management and strategy. Just as a snake sheds its skin to allow for continued growth, companies often shed their tools, paradigms, and methodologies in an effort to grow into faster, more agile organizations.…

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Applying Lean to Non-Traditional Environments – Super Bowl XLIX

The lights go on, the game is set, and it’s a blistering 70 degrees at the stadium in Arizona.  Marshawn Lynch is set to eat his pre-game Skittles, and Katy Perry is about to ride a giant metallic lion and dance with amiable-looking sharks and palm trees.  But what most people won’t notice in the Super Bowl year after year is the careful planning required to set up the halftime...

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Improving Operations in Brick-and-Mortar Retailers through Waste Elimination

Retailers face the paradox of driving down costs to stay profitable while maintaining service levels necessary to satisfy customers.  They must scrutinize their operations from their operating model all the way down to the procedural level to stay on top of the competition, with the goal of passing the value on to the customer in the form of fairly priced goods and pleasant shopping...

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Why Your Supply Chain Technology Doesn’t Work

In today’s market, there are many software packages available to assist companies in their supply chain operations and management. Too often companies view best-of-breed systems and ERP solutions as a “silver bullet” to their supply chain issues, yet fail to see that there are many factors outside of the core technology that dictate the success of their system.…

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Transform your Retail Pharmacy through Process Innovation

Why should you invest, innovate and launch a new store concept for your pharmacies? There are many factors. Typically, a total redesign for a store happens once every few decades. So, when is the right time to do this time and cost intensive investment? Often, it is dictated by external signals – regulations, competitors, customer expectations, new offers in the market or the desire to...

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Innovation Station: The New Conjunction Junction

If you grew up on Schoolhouse Rock, like I did, Conjunction Junction rings a bell. Do you now have a song stuck in your head? You’re welcome. The whole idea behind Conjunction Junction was “what’s your function?”- reminding kids that conjunctions exist to connect words, phrases and clauses. I believe that I have come across the adult version of Conjunction Junction.…

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From Cars to Hospitals: Lean Processes in Healthcare

During one of my first consulting engagements, my client had a penchant for veering off topic.  So naturally when she brought up her black belt in Lean Six Sigma, I assumed she was about to share her interests in martial arts.   During my time in the hospital as a medical student and surgical resident, I had never heard of Lean processes, let alone Lean Six Sigma. …

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222 W. Adams
Chicago, IL 60606
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