You want who to do what?

You want who to do what?

From our past experiences, we have witnessed insurance companies tackle tough problems from their “siloed” perspective.  They may have the best intentions, but forget to consider others in the value chain or even within their own company.  In other cases, they have only looked at an issue from one lens – the process perspective or the role perspective. …

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How Business and IT Benefit From A Network Monitoring System

Network Monitoring Systems (NMS) are powerful platforms that can deliver monitoring services at many levels if implemented correctly – potentially providing a competitive edge. IT and business leadership often expect to get some sort of silver-bullet when implementing these platforms that will enable uninterrupted service and performance to its end users and customers, alike.…

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AirBnB: How to create a community dedicated to customer experience

Interactive shots of weekend getaways and exotic global destinations, AirBnB’s website will make anyone want to pack a bag immediately. Based off of sharing-economy principles, AirBnB operates on the premise of strangers opening their homes at a reasonable price for a period of time; essentially matching individuals to provide for a need of the other.…

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New Year, New Metrics: Evaluating and Measuring Diversity & Inclusion at Your Firm

Consultants provide significant value to clients on each engagement because we can quickly survey and understand the current environment and processes at a company. Our knowledge of an organizational landscape and its procedures are the foundation for what changes we will recommend for implementation in the future. In fact, a significant portion of our understanding is from measurement and...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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