Keeping Retail Banking Relevant – Ever thought of your local bank branch as a Starbucks? Part 1 of 2

When was the last time you visited your local bank branch? Physical banking seems to have become something of the past for most millennials, or 25% of the US population. According to the industry data, the majority of customers visit their physical branches once every six months. Moreover, over 80% of customer interactions are performed through self-service channels.…

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