Bitter Pill Indeed – Answering with a Call to Action

This month Time Magazine published their longest article in the magazine’s history – ~27,000 characters.  I downloaded it from their site and printed it out (double sided of course) and it was 30 pages:  “Bitter Pill:  Why Medical Bills Are Killing Us” written by Steven Brill.  I haven’t read an article on the landscape of healthcare that has been this thought...

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2012 Election Results Reinforces Criticality of Customer Experience in Healthcare

With Tuesday’s election results one thing is clear: regardless of an individual’s political alignment and preference, the Patient Protection and Affordable Care Act (a.k.a. ObamaCare) is here to stay.  One direct area of impact is the continuation of the planning and implementation for government sponsored public health insurance exchanges.  Thus, health insurance in the U.S.…

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Merge, Acquire, then Repeat

With all of the statements that have been made about healthcare this year, one of the most compelling we’ve heard came from Aetna’s CEO, Mark Bertolini, during the HIMSS12 conference when he decisively proclaimed, “the end of insurance companies, the way we’ve run the business in the past, is here.”…

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