Applying Lean to Non-Traditional Environments – Super Bowl XLIX

The lights go on, the game is set, and it’s a blistering 70 degrees at the stadium in Arizona.  Marshawn Lynch is set to eat his pre-game Skittles, and Katy Perry is about to ride a giant metallic lion and dance with amiable-looking sharks and palm trees.  But what most people won’t notice in the Super Bowl year after year is the careful planning required to set up the halftime...

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Improving Operations in Brick-and-Mortar Retailers through Waste Elimination

Retailers face the paradox of driving down costs to stay profitable while maintaining service levels necessary to satisfy customers.  They must scrutinize their operations from their operating model all the way down to the procedural level to stay on top of the competition, with the goal of passing the value on to the customer in the form of fairly priced goods and pleasant shopping...

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A Perspective on Paperless Banking: Part 2 of 3

Recently, we talked with a bank that had implemented an electronic document management solution. From a technology perspective, the project was a success – the system functioned as expected. However, the project was unsuccessful in achieving its goals, i.e. increasing the speed of transactions, decreasing operating costs, and improving collaboration. Why?…

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Ergonomics – Does it improve safety or efficiency, or both?

Ergonomics can be applied to any situation in which humans interact with equipment, processes, information, etc. Many industries can benefit from ergonomic improvements. A classic example of an ergonomic improvement is the use of handrails on truck exit doors in the delivery and field service industries. This placing of hand rails near the exit door of trucks helps to alleviate the...

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Chicago, IL 60606
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