Begin with the End in Mind

Begin with the End in Mind

This is the first blog in a series called Uncommon Sense: A Practical Guide to Creating Value in Financial Services Companies. It is targeted to those with a stake in creating value for their organization. I write in the context of financial services, however, most of the concepts apply to other industries as well.…

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Service Level Agreements: How are you using them?

SLAs, all organizations have them in one form or another. When I say SLA or Service Level Agreements, I am referring to them as a measurement used to ensure that that a task reaches an end condition within a certain amount of time.  SLAs are used differently across organizations – for some, SLAs are what they manage their tasks against every day, others follow when necessary, while some...

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