The “Hot Sauce” Dilemma: A consultant’s cautionary tale of requirements gathering

Let’s set the scene – It’s 11:53 AM. Lunch has been coordinated (Chipotle… Yes!). The team is crouched over their computers, their stomachs grumbling for chips and gauc in the windowless client conference room. Everyone furiously answers emails, reviews business requirements documents, and creates this week’s status reports. I volunteer to pick-up the order – you can’t beat the fresh air and...

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