Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Attending NRF’s Big Show 2017 provided me with the opportunity to see how retailers, specifically their operations, are evolving.  We are in the midst of a technology revolution!  NRF offered everything from robots enhancing the customer experience to wearable technology improving the effectiveness of in-store teams.  The pace of change in how retailers go to market (omni-channel retailing...

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Breaking Down and Generating Accurate Customer Service Time

Breaking Down and Generating Accurate Customer Service Time

With increasing competition from online retailers and delivery services, many brick and mortar retailers are facing challenges growing the physical and store portion of their business. Their challenges include: Limited merchandise Convenience of having product delivered Lower prices available online In order to maximize value from stores, retailers need to focus on customer service.…

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2015…A Greener Year In Retail

After spending just under two weeks in Hawaii, it amazes me that these beautiful islands are a part of the United States. It feels like a tropical country being able to drive up 10,023 feet to the summit of Haleakala for the sunrise, and then spend the rest of the morning laying on the beach and swimming in the ocean.…

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Incorporating Variability into a Model with Simulation

This past June, Kate Fisher and I presented “Using Simulation to Determine a Retail Best Practice” at the International IIE Conference in Montreal, Quebec. The main objective of the presentation was to show how a simulation model can be utilized to take into account many aspects of a process, and help a retailer (or any company) determine a best practice for a core operational procedure.…

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Simulating Retail – Enter the Customer

This past May at the IIE National Conference, we presented a case study about the challenges and benefits of simulating retail store operations. Simulation is a tool that utilizes a computerized model of a real world system or process that is run over time periods reflective of reality. It is a great tool for a company to test changes to its operations in a virtual environment, without...

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222 W. Adams
Chicago, IL 60606
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