NRF 2017: Prepare for Change

NRF 2017: Prepare for Change

I recently attended the 2017 NRF Big Show, one of the largest retail industry events of the year.  Everyone from retailers to vendors to technology companies attends the event to learn about the newest trends in retail.  Attendees also get to learn about what some of the best in class retailers are doing and network with other professionals in the field. …

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Breaking Down and Generating Accurate Customer Service Time

Breaking Down and Generating Accurate Customer Service Time

With increasing competition from online retailers and delivery services, many brick and mortar retailers are facing challenges growing the physical and store portion of their business. Their challenges include: Limited merchandise Convenience of having product delivered Lower prices available online In order to maximize value from stores, retailers need to focus on customer service.…

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Fax? Isn’t that technology extinct?

For years, I have been hearing this from everyone around me. Business and IT organizations saw the predictions that faxing would die (almost instantly when email gained popularity) and most companies did not invest in a dying technology. Why would they? A few years ago, in the early 2000s, I worked for a corporate Fortune 50 IT organization that was not investing in the technology despite the...

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The Changing Face of Consumer Goods: The Impact of Technology

As an Industrial Engineer with a background in research and an interest in supply chains, I have been keeping abreast of recent retail and distribution news like some people keep up with pop culture. In particular, my interests lie in tracking how technology is changing the face of consumer goods. It goes without saying that over the past decade, the effect of technology on the state of the...

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SKU Rationalization: The Need for a Holistic Approach in a Customer-Sensitive Marketplace

Retail merchandising decisions are often tough to make. The evolution of an increasingly competitive marketplace has forced retailers to take a hard look at the products they sell to see if it really makes sense to offer them from a business perspective. Additionally, multiple studies have shown that the sales floor is disproportionally occupied by products that collectively only make up a...

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Transform your Retail Pharmacy through Process Innovation

Why should you invest, innovate and launch a new store concept for your pharmacies? There are many factors. Typically, a total redesign for a store happens once every few decades. So, when is the right time to do this time and cost intensive investment? Often, it is dictated by external signals – regulations, competitors, customer expectations, new offers in the market or the desire to...

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Incorporating Variability into a Model with Simulation

This past June, Kate Fisher and I presented “Using Simulation to Determine a Retail Best Practice” at the International IIE Conference in Montreal, Quebec. The main objective of the presentation was to show how a simulation model can be utilized to take into account many aspects of a process, and help a retailer (or any company) determine a best practice for a core operational procedure.…

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Improving the Retail Experience: How companies can maintain customer loyalty outside of the traditional monthly subscription boxes

These days, companies with monthly subscription boxes are popping up everywhere serving those who like to try new products but don’t necessarily have the time to go to the mall to find those things themselves. NatureBox sends a monthly shipment of healthy, family-friendly snacks; BirchBox has men’s accessories, cologne, and shaving cream; BarkBox specializes in new dogs treats and...

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When Will the Black Friday Madness End?

I remember when part of my family’s Thanksgiving tradition was finishing our delicious meal together, cleaning off the table, then busting out the Black Friday ads. We would all pass these ads around the table, circling and initialing the items that caught our eye – either as a potential present for us or for someone else.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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