Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

  I recently attended a chatbot meet-up put on by Delta Dental of Washington, featuring Lili Cheng, Corporate Vice President of the Microsoft AI and Research division, who spoke about AI and conversational interfaces. Conversational interfaces, such as chatbots and voice assistants, are a hot topic right now, and we’re seeing many of our clients trying to wrap their head around these...

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E-Commerce Solutions for the Individual Market

The Affordable Care Act created a renewed emphasis on a previously underserved segment of the insurance industry: the individual market.  Since its passage, insurance companies have been challenged to engage individual customers, while controlling (if not reducing) overhead costs.  The difficult part of this call to action is that individuals have unique needs when it comes to buying insurance...

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Camping and the Customer Experience

Recently, I have been planning for a week-long trip to the Rockies. The whole purpose of the trip is to get away from the city and spend some time out in the gorgeous, rural mountains. To get ready for this trip, I did what we all do anytime we have to research or plan something – I hopped online and started Googling.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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