Improving Agent Productivity with Salesforce.com’s Service Console

While many organizations today focus on the ability to automate processes and capture key data related to servicing customers, it doesn’t always consider the medium in which this internal user experience will be delivered. Often times, organizations will take the “just make it work” approach, meaning manual cut and paste, updating information, double-entry, etc.…

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Salesforce.com Console: What You Need To Know

Imagine a world where you don’t have to click between the Account and Opportunity records when you want to view all the information for a campaign. Now imagine that you can easily navigate between multiple records by using list views without having to click to a separate page or lose access to your list view.…

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