The Human Side of Digital Transformation: The Consumer & Provider Relationship

The Human Side of Digital Transformation: The Consumer & Provider Relationship

Part 3: The Consumer & Provider Relationship This is the final blog of a three-part series discussing the key contributions of the human element within a digital strategy. The term “digital transformation” can prompt thoughts of a change related event that is purely technology driven; however, the opposite is true. To “go digital” requires a cultural shift that places human collaboration...

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Business Relationship Management: A Discipline or Role?

Business Relationship Management: A Discipline or Role?

A Discipline or Role? This is the first of a three-part blog series explaining how Business Relationship Management (BRM) can be used as both a discipline and an enabler of digital transformation. To level set, digital transformation is the application of digital capabilities to processes, products, and assets to improve efficiency, enhance customer value, manage risk, and uncover new...

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Agile – A Voyage of Discovery

Agile might just be the greatest innovation in software development methodology – ever. The benefits of being able to implement changes rapidly, with user involvement, with no design surprises. What’s not to like? Well, in highly complex, highly integrated and regulated environments, Agile presents some additional risk and can, when used in isolation, be responsible for furthering...

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