Enterprise platform adoption: Engaging power users to help drive organizational change

As mentioned in our previous blog post, West Monroe Partners Performance Services practice is deploying ServiceNow to improve our service offering to our clients. Even before we complete our rollout, client enthusiasm is high, and a number have already volunteered to act as early adopters. On the surface, it would seem like the largest hurdle to clear would be getting clients to ‘buy in’ to...

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IT Service Management: Where data and customer experience meet

As West Monroe Partners continues to grow our Performance Services practice, an upgrade to our IT service management system was identified as an important differentiator to our offering.  After reviewing multiple systems, we ultimately settled on ServiceNow.  The tool’s built-in modules for managing various aspects of service delivery and the flexibility to customize workflows within the tool...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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