Contact Center Transformation: From Strategy to Inception

West Monroe Partner’s High Performance Contact Center team recently conducted a half-day workshop at the ICMI Contact Center Demo and Conference in Chicago.  We demonstrated how you can transform your contact center from the ground up – from organizational design, to reworking operations and strategy, to the technology and processes that support your goals. …

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Regulatory Risk Assessment and Management

David South, Jack Winter, and I hosted a webinar (slides are available on our website) on July 9th presenting “the business case” for using an enterprise risk management (ERM) approach to planning compliance with the proposed EPA Clean Power Plan (CPP) rules. Participants reacted favorably to this approach. In further developing the ERM model, we are now adding to our collection of power plant...

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CO2 Performance Standard – What it means for you!

The Obama Administration and US EPA are moving aggressively to regulate carbon emissions from power plants. It was only a matter time. Since 2007, carbon emissions from power plants and mobile sources, together with methane leaks from an aged natural gas pipeline infrastructure have come under greater scrutiny as severe weather events attributed to climate change have caused physical...

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Phone: 312-602-4000
222 W. Adams
Chicago, IL 60606
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