Driving Business Value and Efficiency Using Kafka and Docker

Driving Business Value and Efficiency Using Kafka and Docker

Tracking user behavior is a must for all consumer facing applications. You want to know how the user is interacting with your user interface (UI) and how they feel about the user experience (UX). Let’s say an e-commerce site user is having difficulty navigating to the checkout page. Having immediate knowledge of this troubled user allows you to offer assistance in real time, perhaps in the...

Read More
Who will win the loyalty of the customer of the future?

Who will win the loyalty of the customer of the future?

West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month. CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. I attended CS Week a few years ago, and the big talk then was how “rate payers are now our customers, and they are demanding improved service.” Since then we...

Read More
Why Humans Matter Most When Designing Bots: UX Best Practices for Conversational Interface Design

Why Humans Matter Most When Designing Bots: UX Best Practices for Conversational Interface Design

Advanced digital capabilities in Artificial Intelligence (AI) and Natural Language Processing (NLP) will alter how people interact with data. The growing adoption of voice platforms like Amazon Alexa and Google Assistant, as well as messaging platforms like Facebook Messenger and Slack, means humans will interact increasingly more with technology through conversational interfaces (CI), rather...

Read More
Blog Series: The Human Side of Digital Transformation

Blog Series: The Human Side of Digital Transformation

Part 2: Governance Modeling: A Central Component for Digital Transformation One of our clients posed a very interesting question about six months ago. Paraphrasing, he stated, “…anybody can build a bot, but nobody is providing a solution to govern them.” Over the course of the past six months, we have found many companies struggling with this question; however, the following reoccurring themes...

Read More
The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The term “A Perfect Storm” is commonly referenced when multiple events occur simultaneously to create a worst-case scenario. Often overused, this phrase has become synonymous with many things, from cataclysmic weather events to financial crises. For the global energy industry, sustained low oil prices and the emergence of demand-side technology improvements across multiple fronts have created...

Read More
Blog Series – Part 1: Understanding Blockchain in Utilities

Blog Series – Part 1: Understanding Blockchain in Utilities

Most have heard of Bitcoin – the cryptocurrency currently rising in popularity and stock, and a hot topic of conversation. Bitcoin was created in 2008 as the world’s first decentralized digital currency by Satoshi Nakamoto. Bitcoin is the poster child for blockchain technology, but its rise to stardom raises questions regarding its role in various industries outside of banking and...

Read More
Trust me, Fred. This Amazon thing is a Go!

Trust me, Fred. This Amazon thing is a Go!

I walked a few blocks up the street from West Monroe’s office with my colleagues to visit the newly-opened Amazon Go store. Having downloaded the app to our phones, we headed out the door to experience the store of the future on opening day. After waiting in line a few minutes, we were ushered in.…

Read More
Why Every Salesforce Admin Should Use an IDE

Why Every Salesforce Admin Should Use an IDE

In an effort to become a more powerful Salesforce administrator, I’ve recently been knocking on the door of the developer world. You don’t need to master Apex to take advantage of developer tools. My favorite trick has been using an Integrated Development Environment (IDE) to speed up manual tasks, such as creating thousands of fields in minutes. …

Read More
What’s your Cloud Foundation?

What’s your Cloud Foundation?

Our cloud implementation project teams work with clients to execute their cloud strategies and roadmaps.  A key early step in the deployment process is to establish a solid foundation of cloud technologies and processes. We describe these projects as “Cloud Foundations,” and include the following objectives: Establish cloud provider account and billing frameworks Finalize naming...

Read More
5 Thoughts on the CVS-Aetna Deal – From a Technology Integration Perspective

5 Thoughts on the CVS-Aetna Deal – From a Technology Integration Perspective

On Monday, pharmacy retailer CVS announced it is acquiring the health payer Aetna in a $69 billion deal. The unorthodox merger is raising many questions in the healthcare industry and M&A circles. Since every day West Monroe’s M&A practice helps merging companies understand their technology “to-do list” pre- and post-merger, we have several thoughts on what lies ahead for the new...

Read More
Revolutionizing healthcare through technology: Talking with Cathy Johnson of Providence Health & Services

Revolutionizing healthcare through technology: Talking with Cathy Johnson of Providence Health & Services

One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons