How Microsoft is Modernizing the Digital Workplace – Insights from the Ignite 2018 Conference

How Microsoft is Modernizing the Digital Workplace – Insights from the Ignite 2018 Conference

I recently attended the Microsoft Ignite conference where I spent my time attending sessions around Office 365, SharePoint, Teams, and OneDrive for Business. There was no shortage of announcements around the advancements Microsoft is making in the modern digital workplace with Office 365. We are seeing significant improvements across collaboration, process automation, intranet and all-employee...

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Best Practices for AR App Development with the RealWear HMT-1

Best Practices for AR App Development with the RealWear HMT-1

Technology, and how we interact with it, is evolving every day. Someday, virtual overlays, like in Minority Report and Terminator, might not be science fiction. Augmented Reality (AR) and Virtual Reality (VR), two relatively new interactive experiences, have had their rises and falls throughout time as new technology became widely available, but not enough to sustain user engagement in the...

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Top Takeaways from GOTO Conference 2018

Top Takeaways from GOTO Conference 2018

This spring, we had the opportunity to attend GOTO Conference 2018, hosted at Chicago’s Navy Pier. Here are our key takeaways: Containers, Containers, Containers Microservices are one of the hottest trends in the technology industry right now, so it’s no surprise that the GOTO Conference dedicated a whole track to the topic.…

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Driving Business Value and Efficiency Using Kafka and Docker

Driving Business Value and Efficiency Using Kafka and Docker

Tracking user behavior is a must for all consumer facing applications. You want to know how the user is interacting with your user interface (UI) and how they feel about the user experience (UX). Let’s say an e-commerce site user is having difficulty navigating to the checkout page. Having immediate knowledge of this troubled user allows you to offer assistance in real time, perhaps in the...

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Who will win the loyalty of the customer of the future?

Who will win the loyalty of the customer of the future?

West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month. CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. I attended CS Week a few years ago, and the big talk then was how “rate payers are now our customers, and they are demanding improved service.” Since then we...

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Why Humans Matter Most When Designing Bots: UX Best Practices for Conversational Interface Design

Why Humans Matter Most When Designing Bots: UX Best Practices for Conversational Interface Design

Advanced digital capabilities in Artificial Intelligence (AI) and Natural Language Processing (NLP) will alter how people interact with data. The growing adoption of voice platforms like Amazon Alexa and Google Assistant, as well as messaging platforms like Facebook Messenger and Slack, means humans will interact increasingly more with technology through conversational interfaces (CI), rather...

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The Human Side of Digital Transformation: Governance Modeling

The Human Side of Digital Transformation: Governance Modeling

Part 2: Governance Modeling: A Central Component for Digital Transformation One of our clients posed a very interesting question about six months ago. Paraphrasing, he stated, “…anybody can build a bot, but nobody is providing a solution to govern them.” Over the course of the past six months, we have found many companies struggling with this question; however, the following reoccurring themes...

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The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The term “A Perfect Storm” is commonly referenced when multiple events occur simultaneously to create a worst-case scenario. Often overused, this phrase has become synonymous with many things, from cataclysmic weather events to financial crises. For the global energy industry, sustained low oil prices and the emergence of demand-side technology improvements across multiple fronts have created...

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Blog Series – Part 1: Understanding Blockchain in Utilities

Blog Series – Part 1: Understanding Blockchain in Utilities

Most have heard of Bitcoin – the cryptocurrency currently rising in popularity and stock, and a hot topic of conversation. Bitcoin was created in 2008 as the world’s first decentralized digital currency by Satoshi Nakamoto. Bitcoin is the poster child for blockchain technology, but its rise to stardom raises questions regarding its role in various industries outside of banking and...

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Trust me, Fred. This Amazon thing is a Go!

Trust me, Fred. This Amazon thing is a Go!

I walked a few blocks up the street from West Monroe’s office with my colleagues to visit the newly-opened Amazon Go store. Having downloaded the app to our phones, we headed out the door to experience the store of the future on opening day. After waiting in line a few minutes, we were ushered in.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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