What is the Water Utility of the Future?

What is the Water Utility of the Future?

By Jack Winter, Peter Mulvaney and Liston Jackson Transitioning from Risk Averse to Innovative The water utility industry has historically focused its strategy around delivering the required service to customers from a regulatory compliance standpoint. This has traditionally translated into a risk averse mentality which has, in turn, led to slow adoption of new technologies and processes.…

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Time for Transformation – Water Utilities Are on the Rise

Time for Transformation – Water Utilities Are on the Rise

Today’s water resource managers are faced with a whirlwind of both external and internal pressures. For example, external pressures come from customers who are becoming more aware of water resource issues such as drought (west coast), flooding (Houston), and quality (Toledo). Likewise, conservation from fixture replacement and behavior change has resulted in reduced revenue, just as aging...

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Flint – The Need to Balance Water Management with Science and Business

The Great Lakes, a source of fresh water so great it accounts for over 20% of the surface fresh water on earth.  Yet, some American cities along the Great Lakes have had to go without water due to toxic contamination of the public water supply. In 2014, Toledo shut down its water supply for two days due to the toxicity created by polluted runoff and the consequential algal blooms, a completely...

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Put a Brick in It: Tricks for Reducing Household Water Usage

In response to California’s four year drought, California Governor Jerry Brown recently signed an executive order¹ to reduce statewide water consumption by 25% before February 2016. Given that the average American is estimated to use 80-100 gallons of water per day,² this 20-25 gallon reduction in daily water usage could be difficult drink for Californians to swallow.…

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Keeping Up with the Joneses: Can your Utility Meet Customer Payment Expectations?

In recent years utilities have dramatically increased payment channels offered to customers – from automated payments by phone, to kiosks, to 3rd party payment locations at convenience stores, utilities continue to invest in new payment channels. Realistic or not, utilities are forced to compete with payment experiences provided by Fortune 500 companies, who are known for 1-click payment...

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Why are Utilities Surprised When Customer Service Becomes a Crisis?

As with any customer-facing organization, water utilities experience their share of customer dissatisfaction. In most cases, trained staff using established procedures can handle the normal volume of complaints. However, these coping mechanisms fail when the level of dissatisfaction spirals and grows louder – loud enough to produce serious political, media, and community...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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