How Customer Demands Impact Warehouse Employee Engagement

How Customer Demands Impact Warehouse Employee Engagement

The distribution industry is going through a monumental shift. Industry disruptors, like Amazon, are constantly finding new ways to change the game. To keep pace with competition and mitigate the risk of lost business, many distributors are fulfilling each unique client request – regardless of how it impacts operations. In many cases, this means putting undue stress on warehouse staff to meet...

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The Most Challenging Job in Retail

The Most Challenging Job in Retail

Having spent a dozen years in various retail leadership positions, I can confidently say that front line leadership (overseeing one store or multiple stores) is the most complex job. Today’s managers face a myriad of challenges: improving customer experience while overseeing a growing number of employees, effectively managing labor costs and turnover, implementing new technologies across a...

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The Dollar Signs Behind Ergonomics

Ergonomics is a term that people tend to throw around loosely. They assume that ergonomics is a “silly” concept that only includes guidelines on pre-workout stretching and how high your desk should be. But, ergonomics has a much greater ripple effect on the work place. Ergonomics touches everyone from the order selector to the office worker.…

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The Case for a Truly Discrete Labor Standard

In a recent DCVelocity article titled “5 ways to cut DC costs”, five options for reducing costs in a distribution operation were discussed. While all were great options for any decision maker to consider, there is a sixth option that I believe stands out from the rest. The cost of labor in most distribution centers today constitutes 65% or more of the total operating costs associated with...

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The Hidden Gains from Effective Warehouse Slotting

As labor standards experts, we often see the same issues across all distribution centers that impact the benefit of the labor standard we are building. For example: order selectors having to rebuild their pallets because, halfway through the order, they are trying to find room for several 30 pound buckets. Or one aisle in the produce department is always a traffic jam as every order selector...

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222 W. Adams
Chicago, IL 60606
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