In order to maximize the benefits of a customer assistance program, utilities are looking closer at community involvement. In the article Utility Assistance Programs: Maximizing Outcomes for Both Customers & Utilities we discussed how a utility can increase revenue and decrease bad debt, increase access for low income customers to vital resources (water, electricity and gas), decrease the amount of delinquent customers, and also enhance the utility’s presence and reputation in their community. The traditional model of utility customer assistance places the utility at the center, providing assistance and collecting donations all within their organization. However, utilities are learning that they can expand their impact in communities by working with third-party administration technology.
The above is an insert from a guest post on Smart Cities Council’s website. Please click here to continue reading the article.