Recently our Managed Services practice announced that we have extended our capabilities to provide support for Microsoft SharePoint, disaster recovery programs, and software asset management. The fully-integrated suite of offerings complement West Monroe’s established FITservices solutions, which include service desk, infrastructure management, and advisory services, as well as full IT outsourcing.
SharePoint Platinum Support includes ongoing assistance following initial implementation, including infrastructure and database maintenance and support for additional development, configuration, and platform enhancements.
Disaster recovery testing and management services help clients maintain up-to-date disaster recovery plans and processes as well as regular testing cyclescapabilities that are particularly important in industries subject to increased regulatory supervision, such as Capital Markets, Financial Services and Healthcare. West Monroe’s disaster recovery services include incorporating new systems into disaster recovery infrastructure as they come online, conducting regular testing and remediating issues, updating disaster recovery documentation, and enhancing plans as hosting solutions evolve.
In addition, West Monroe now extends support beyond establishment of software asset management processes by conducting ongoing compliance activities, as well as software request management, metering and usage, software deployment, patching, and recycling activities to manage the entire hardware and software platform lifecycle.
West Monroe Partners introduced managed services and IT outsourcing capabilities 4 years ago in response to growing IT support needs of its middle-market clients. The practice, which nearly doubled in size during 2011, includes ITIL-based help desk services, a full-time network operations center, and specialist resources for advanced systems and custom applications. In addition, it maintains partnerships with key technology vendors and current industry certifications across a range of technologies.