In Harmony Small Things Grow: A Reflection on Volunteering with the Salvation Army

In Harmony Small Things Grow: A Reflection on Volunteering with the Salvation Army

West Monroe Partners (WMP) provides us with endless opportunities to give back to the community, and affect positive change. Over the past couple of years, I have chosen to spend my time volunteering at the local Salvation Army. My first experience volunteering with the Salvation Army was both rewarding and memorable — a common theme among all my volunteering experiences at the Salvation...

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Implementing AMI? Five Questions Every Utility Executive Should Consider

Implementing AMI? Five Questions Every Utility Executive Should Consider

Whether it is Electric AMI, Water AMI, or a combination of the two that a utility is planning on implementing, there are numerous questions that need to be addressed to ensure the utility is set up for success. Below are five key questions all utilities should address: Do you have a communications plan in place to provide sufficient information to your internal staff and customers?…

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The Goldilocks of Consulting Firms

The Goldilocks of Consulting Firms

To celebrate achieving top honors in the “Best Places to Work in LA” awards produced by the Los Angeles Business Journal, Manager Grady Ha describes what he values most about working for West Monroe LA.  Whenever the subject of work and life come together, there is always the mention of a balance, and the subsequent question of “where do you see yourself.” Having spent my entire career as a...

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Addressing The Magic Bullet – Part 2

Addressing The Magic Bullet – Part 2

Now that you’ve been introduced to service providers (see “Addressing the Magic Bullet – Part 1” from our “Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)” blog series) and what you should look when involving them in PCI DSS compliance, let’s make things a little more complicated.…

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The Six Letter Word Essential to Any Organization’s Success: Design

The Six Letter Word Essential to Any Organization’s Success: Design

There is a word that strikes fear into the heart of every consultant, businessperson, and many technologists: design. Design feels both incredibly general and very specific, and sometimes appears just out of the reach for the average non-designer. In truth, we use and appreciate design principals every day; the outcomes of design are more intertwined with doing business than many companies and...

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Why You Should Blend Instead of Join in Tableau

Why You Should Blend Instead of Join in Tableau

Data blending in Tableau is the operation of combining multiple data sources into the same view by finding common fields between them to join on. Unlike an ordinary join, which combines data sources at the lowest granularity before any aggregation is done, a data blend can join data sources after aggregation is performed on the individual sources; ultimately limiting the number of records that...

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Navigating Customer Experience Metrics

Navigating Customer Experience Metrics

One of the first things any company new to customer experience should ask is, “How can we measure customer experience?” Firms often have internal proxies for measuring customer experience such as operational metrics (e.g. call handling time, first call resolution, on-time delivery) or financial metrics (e.g. loyalty, customer lifetime value, wallet share).…

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How to Prepare for the Tableau Desktop Qualified Associate Exam for Free

How to Prepare for the Tableau Desktop Qualified Associate Exam for Free

I recently took the Tableau Desktop Qualified Associate Exam and passed it without spending anything on preparation materials. Having taken other certification exams before, I knew that study guides issued by exam providers don’t always provide the most thorough methods of preparation. In preparing for this exam, I was unsure about the best approach for studying, and ended up exhausting the...

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Optimism Matched with Skepticism: NY REVolution Summit Highlights Progress and Uncertainty

Optimism Matched with Skepticism: NY REVolution Summit Highlights Progress and Uncertainty

When discussing the goals of New York’s Reforming the Energy Vision (REV) it is hard to escape the inherent optimism surrounding such a potentially game-changing and transformative initiative. Optimism is quickly met, however, with skepticism, especially when talking about execution strategies and rate regulation. NY REV has goals to comprehensively reform and reinvent the energy landscape in...

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How a disaster recovery plan could have saved Delta’s customer experience nightmare

How a disaster recovery plan could have saved Delta’s customer experience nightmare

On August 8, 2016, Delta Airlines encountered a day of hundreds of cancelled flights, thousands of delayed flights, and tens of thousands of frustrated customers due to “a power outage in Atlanta [which] impacted Delta computer systems and operations worldwide.” Customers re-counted that Delta staff reported that a routine scheduled switch to the backup generator caused a fire that destroyed...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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