ACE16: The Water Industry Continues to Transform Part 1

ACE16: The Water Industry Continues to Transform Part 1

The American Water Works Association Annual Conference and Exhibition was held last week (June 20 – 22, 2016) in Chicago, Illinois. With over 10,000 attendees, 500+ exhibitors and 80+ sessions this conference presented an unparalleled opportunity to check the pulse of the water industry. Members of the West Monroe Water Utility consulting and technology practice were at the conference, and are...

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Rain Down Cost Savings With Cloud-Based Business Applications

Similar to Myspace or Beanie Babies, on-premises business applications are “out.” Cloud-based applications are “in.” Over the past few years, we have seen a fundamental shift in the business applications marketplace for small to medium sized enterprises. Companies are moving away from on-premises, best-of-suite applications to cloud-based, best-of-breed applications. A survey by the Institute...

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Isolating the Cardholder Data Environment with Network Segmentation

Isolating the Cardholder Data Environment with Network Segmentation

In a recent post, we discussed many of the challenges with attesting to PCI DSS compliance, including a description of some of the factors that are often overlooked when defining the cardholder data environment (CDE). See “Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)” from our recent series of blogs on PCI DSS-related topics for more information. …

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Securing Cloud Networks

Securing Cloud Networks

Continuing our blog series on Azure Secure Cloud Migration, we will discuss Azure’s take on network control and how scalability and manageability play a role in designing a secure and functional environment. See our previous post on Talking to the Cloud for insights on architecting an Azure network. Network Access Control Network Security Groups (NSGs) are a native Azure feature to apply...

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Three Things to Keep in Mind When Developing Content for Today’s Consumer

Three Things to Keep in Mind When Developing Content for Today’s Consumer

The evolution of technology – and the shift in how we interact with brands – has had a major impact on the expectations of today’s consumer. As marketers and customer experience professionals alike find themselves in this “always on” and “always connected” environment, we need to make sure we are adjusting our digital content strategy to meet the evolving expectations of today’s content...

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Demystifying Elasticsearch

Demystifying Elasticsearch

Is your app’s searching capability not scaling to meet added load? Do your searches slow as your transactional data volume grows? Do you have complex, hard to maintain stored procedures that function as your main search components? If you answered yes to any of these questions, you may have spent some time looking at search technologies, such as Elasticsearch, Solr, Lucene, and SQL...

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Make Your CRM Work for You:  Maximize Your Investment by Integrating Actionable Customer Insights

Make Your CRM Work for You: Maximize Your Investment by Integrating Actionable Customer Insights

Many organizations today look to CRM as a starting point to improve their customer experience. The first step in a successful CRM implementation is to collect and display historical transactional customer data to help gain visibility into your customer base to reactively engage with customers. However, most CRM implementations stop after this first crucial step.…

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Mike Manfredo’s Uncommon Blend

Mike Manfredo’s Uncommon Blend

Each month we highlight a different Dare to be Great employee who embodies the Uncommon Blend or Challenge Accepted attitude that makes West Monroe Partners and everyone that works here so unique! This month, meet Mike Manfredo, a Principal in our Customer Experience practice, based in Chicago. How did you get started at West Monroe?…

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How to Talk to the Cloud

How to Talk to the Cloud

Picking up from last week’s post on Preparing to Migrating to a Secure Cloud, the first part of our Azure Secure Cloud Migration blog series, we’ll jump right in to how and why the client’s Azure network was architected. Connectivity and traffic flow between Azure, on-premises locations, and even business partners are things to consider immediately, as they impact the overall structure of the...

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Evolve Customer Experience from “Break Fix” to “Breakthrough”

Evolve Customer Experience from “Break Fix” to “Breakthrough”

As customer experience leaders, we live in remarkable times. Firms like Dyson, Apple, LocalMotors are turning often incredibly dull and commodity items into works of admiration that customers love to use…and for which they are willing to pay premiums. Others like Uber, AirBnB and Dollar Shave Club are reinventing industries with entirely new business, operational and technology models.…

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Digital Algorithmic Curation. Narrowing our View of the World?

Digital Algorithmic Curation. Narrowing our View of the World?

The Short of it: Digital algorithmic curation, the idea of constructing and serving digital experiences based on a user’s behavior, is meant to provide the consumer personalized experiences for higher revenue generation. From a macro perspective, however, it may also have the unintended consequence of narrowing our collective view of the world by only serving us content that we agree with and...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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