Strategic Health: Get an ROI on your Wellness Efforts

Strategic Health: Get an ROI on your Wellness Efforts

Todd Nief, owner and head coach of South Loop Strength and Conditioning (SLSC), came to West Monroe Partners (“WMP”) to teach us how to get the biggest return on our health investments. SLSC offers group and individual CrossFit classes, personal training programs and design, Olympic weightlifting, and even kid’s CrossFit classes.…

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Are you Engaged with the Right Customers When Designing your Digital Customer Experience?

Are you Engaged with the Right Customers When Designing your Digital Customer Experience?

We’ve all had the experience of having a mobile app updated or having our organization roll out new software only to ask ourselves, “who created this thing? It’s so confusing!” or “This seems like it was designed by someone who has never had to do…X.” The impacts can be low usage, adoption, calls to the contact center, or users taking their business...

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Three Common Errors in Predictive Analytics and How to Solve Them

Three Common Errors in Predictive Analytics and How to Solve Them

Using statistical and predictive techniques on datasets can generate key insights that businesses may otherwise never realize. The power of such techniques has been a feature of modern analytics that many large companies have been investing in. Still, with all of this energy, talent, and capital flowing into predictive analytics, there have been some growing pains associated with it.…

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Harnessing the Power of Customer Meter Data in a Post-AMI Utility

Harnessing the Power of Customer Meter Data in a Post-AMI Utility

It’s a given that utilities investing in Advanced Metering Infrastructure (AMI) and Distribution Automation (DA) are able to take full advantage of near real-time meter data: improving meter-to-cash, end-of-feeder circuit health, outage/fault isolation, for example. Utility customers typically subsidize AMI deployments, but what rights do customers and third party providers have to leverage...

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New in SQL Server 2016 – Part 2: Investing in the Already Mature Multidimensional Model

New in SQL Server 2016 – Part 2: Investing in the Already Mature Multidimensional Model

I recently attended Microsoft’s quarterly Minnesota BI User Group Meeting, and I particularly enjoyed learning from Will Weber (a Data Platform Solution Architect at Microsoft) about their upcoming release of SQL Server 2016. This is the second installment in a blog series that will summarize the various additions and enhancements that Microsoft is introducing to their BI stack from the...

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Organizational Change Management Budget Risks in the Era of Cloud Computing

Organizational Change Management Budget Risks in the Era of Cloud Computing

System implementations have changed dramatically over the past 20 years.  The era of highly customized software, multi-year waterfall implementations and massive infrastructure budgets has shifted to modular software, agile methods, flexible configuration and cloud. What does this have to do with an accompanying budget for change management?  If you’re not careful, it guts it.…

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Brian Pacula’s Uncommon Blend

Brian Pacula’s Uncommon Blend

Each month we will be highlighting a different Dare to be Great employee who embodies the Uncommon Blend or Challenge Accepted attitude that makes West Monroe Partners and everyone that works here so unique! This month, meet Brian Pacula, a Senior Manager in our Workforce Optimization practice, based in Chicago.  How did you get started at West Monroe?…

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10 Ways to Improve Your Next CX Survey

10 Ways to Improve Your Next CX Survey

Surveying has been around a long time. Before we had web analytics, social media, or data warehouses, we had surveys. With today’s technology, brands can be connected to their customers like never before. Yet despite this world-shaking shift into the digital age, for many customer experience practitioners (us included, we fully admit!), surveying still remains a favorite method of data...

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Healthcare Facility Design to Enable Better Patient Care

Healthcare Facility Design to Enable Better Patient Care

Recently, I completed my Fisher Global Service Fellowship as an American Red Cross volunteer placed within the Central Ohio VA Ambulatory Care Center. Based on the growing challenges mental/behavioral healthcare poses for the VA, the VA has started a new focus on team oriented care. This model, the Behavioral Health Interdisciplinary Program (BHIP), brings together a team of Psychiatrists...

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222 W. Adams
Chicago, IL 60606
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