To our clients and friends,
It’s hard to believe another year is already coming to a close.
This was a particularly noteworthy year for West Monroe Partners, as we celebrated our tenth anniversary. But as much as I enjoy reflecting on what has happened, doing so almost always draws me toward thinking about the futureand not just the future of our business, but what we can and should do to make a real impact beyond our day-to-day work.
Social responsibility is very important to me personally and to all of us at West Monroe Partners. I am energized every day by our people’s passion and commitment to making a differencefrom addressing socioeconomic challenges in our communities to tackling the very complex issue of sustainability.
As social media continue to bring our personal and professional lives closer together, our identity as individuals increasingly is affected by the reputations of the organizations for and with which we work. People want to be associated with organizations that do goodand our organizations have a tremendous opportunity to lead some of the change that needs to happen.
I’ve shared a few thoughts about social responsibility, sustainability, and the future in this video message found on our website. We welcome your feedback and, more importantly, your participation in this dialogue about leveraging the collective skills and intellect of corporate America to make our world a better place for future generations.
On a business note, the way we operate is also evolving rapidly, and West Monroe Partners has been fortunate to have had the opportunity to assist with many ground-breaking and progressive efforts across sectors. We’ve spotlighted a few timely topics in this newsletter, including:
- A key trend shaping the future of the life sciences industry (which could impact all of us as healthcare consumers, if not members of that industry)
- Considerations for developing a more competitive and customer-friendly retail check-out experience
- A focus on customer experience as a strategic weapon for weathering an uncertain economy
There is much more exciting work ahead for all of us in 2013. In the meantime, I wish you and your families a wonderful holiday season.