Virtualizing Skype For Business

Virtualizing Skype For Business

As more and more applications are evolving into a virtual format from a physical footprint, we are seeing a trend around businesses virtualizing real-time applications that handle voice communications.  Most customers I’ve worked with have VMware in their enterprise for virtualization and are using these environments for virtualizing voice platforms like Microsoft’s Skype for Business. …

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See to Be: Takeaways from WMP Seattle’s Women’s Networking Event

See to Be: Takeaways from WMP Seattle’s Women’s Networking Event

A year after the film Hidden Figures brought attention to the role of female “computers” during the Space Race, Lego launched its latest crowd-sourced set, the Women of NASA. Four extraordinary space heroes—Nancy Grace Roman, Margaret Hamilton, Sally Ride, and Mae Jemison—will be memorialized in one of our culture’s highest honors, a Lego mini-figurine.…

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Leveraging Experience to Scale an Implementation Across 100s of Sites

Leveraging Experience to Scale an Implementation Across 100s of Sites

Recently, we were part of a team that helped a logistics provider improve the efficiency of their cross-dock labor. West Monroe was brought in to help them identify improvements that would reduce overall operating costs and meet ever increasing customer demands around service and quality. In addition, the client was looking for a roadmap that addressed not just how to improve, but also how to...

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Fun with the Force.com Migration Tool

Fun with the Force.com Migration Tool

If you haven’t used the Force.com migration tool to move metadata from one org to another you are missing out. While there are several ways to move metadata between orgs the Force.com migration tool is powerful and a great addition to your Salesforce toolbelt. There are tons of resources to get you going.…

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Blog Series: Business Relationship Management – Part 1

Blog Series: Business Relationship Management – Part 1

A Discipline or Role? This is the first of a three-part blog series explaining how Business Relationship Management (BRM) can be used as both a discipline and an enabler of digital transformation. To level set, digital transformation is the application of digital capabilities to processes, products, and assets to improve efficiency, enhance customer value, manage risk, and uncover new...

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The ABCs of Working With Generation X, Y and Z

The ABCs of Working With Generation X, Y and Z

By 2020, Millennials (also known as Generation Y) will represent half of the global population. Furthermore, Baby Boomers (those born between 1946-1964), will be retiring at a faster pace than ever. Generation X will not be able to fill all of the open positions, pushing Generation Y into leadership roles much sooner than previous generations.…

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Seven Myths About Credit Cards and Your Credit Score

Seven Myths About Credit Cards and Your Credit Score

As a member of the West Monroe Payments Practice, I work with our clients to help them develop payments strategies, products, and partnerships.  As both a professional and a consumer, I am frequently asked about credit card rewards, features, usage best practices, technologies, and more.  Over a series of blog posts, I will examine several of these topics in more depth.…

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Lessons Learned in Vegas: Top Ten Takeaways from Tableau Conference

Lessons Learned in Vegas: Top Ten Takeaways from Tableau Conference

Everyone knows ‘What happens in Vegas, stays in Vegas.’ While that may be true for some activities, after attending the Tableau Conference, #DATA17, we couldn’t help but share some of the key takeaways. Tableau, a data visualization platform, has been an industry leader in recent years (as recognized by Gartner and other organizations), and is known for its design-focused data visualizations...

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What’s Your Cloud Strategy?

What’s Your Cloud Strategy?

As part of our Cloud Advisory engagements, we partner with clients to determine the strategic reasons and goals for adopting cloud technologies.  It’s important to have goals to develop an actionable roadmap, detailing the series of actions required. This blog outlines several categories of strategic recommendations as part of Cloud Advisory services.…

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The Agent That Never Sleeps: The Rise of Chatbots

The Agent That Never Sleeps: The Rise of Chatbots

If you aren’t part of the chatbot buzz, you aren’t paying attention to an important trend impacting contact centers in all industries. Business value from conversational interfaces is increasing in measure, but many companies find it can take time to mature from basic “infobots” to more complex use cases.  I attended both the ICMI and Customer Contact Week (CCW) conferences this past year and...

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