In their latest report evaluating CRM service providers, Gartner has named BearingPoint as a “visionary” in the 2012 CRM Service Providers Magic Quadrant, Worldwide. Gartner also cites BearingPoint’s network partners ABeam and West Monroe Partners in this study.
Eric Falque, Partner at BearingPoint and Customer Management lead said:
We believe this industry recognition demonstrates the leadership of BearingPoint, ABeam and West Monroe Partners in delivering innovative solutions to our clients in the customer relation management and digital strategies.
BearingPoint has demonstrated at many occasions it is a thought leader in the customer management and digital strategy space. Most recently, “Addressing customer paradoxes in the Digital World” was a feature in the first BearingPoint Institute Report while “Who will be the winners in the mobile payments battle?” was published in the second Report. The BearingPoint Institute Reports are also available as an iPad app.
Digital media and channels are changing customer preferences and, in turn, enterprise relationships with customers, presenting both opportunities for new entrants and challenges for established companies, said Mazen Ghalayini, leader of West Monroe’s CRM practice. As a network, we are focused on helping our clients innovate with respect to CRM strategies and implementation in order to respond to changing customer preferences.
To learn more about West Monroe’s CRM offerings, visit our website here.
Information on our Global Network with BearingPoint Europe and ABeam can be found here.